Service & Support

Get up and running on our platform with a smooth, easy experience. From onboarding to ongoing support, our customer success team delivers a tailored experience aligned to your expectations. That's the Coviance promise.

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Standout support — so you can deliver standout experiences

95% of Coviance

customer support reviews
are positive.

84% of all

customer service matters resolved within 15 minutes. That’s more time back with you and your customers.

99% customer
satisfaction

We dare you to find a company
with anything higher.

From Onboarding to Ongoing

Some customer success teams seem to disappear after onboarding. Not Coviance. Not only do we guarantee onboarding goes smoothly, but we offer expert guidance to problem-solve and optimize your lending process.

Day 1 Partnership

Credit unions and community banks balance efficiency and risk management. Manual processes and diverse providers slow down the process, making it hard to give borrowers the fast and easy experience they expect. Coviance replaces disjointed, manual workflows with adaptive, aligned experience. No dedicated technology resources required.
business people shaking hands

Instant Support

Collecting, analyzing, and validating property and borrower
information lengthens the loan cycle and negates your promise
of an exceptional experience. Coviance's Collateral Decision EngineTM verifies data and property details, enabling you to go
beyond paper reports and automate real-time decisions.
A customer service rep talking on a headset

Long-Term Partnership

Optimize your lending process with strategic insights. Coviance provides a Relationship Manager to work with you on your automation strategy, giving insights on scaling your usage.
A young customer service rep smiling as he helps a customer
My favorite thing about Coviance is the support. Anytime we need to reach out to them, we're able to chat with them, we're able to email them, and there's always a quick response.
Jessica Micheri
Vice President of Lending
As a long standing customer, Coviance’s dedicated team has been instrumental in our success journey, providing prompt assistance and solutions. It's clear that they are committed to our success and our customer’s experience. Our questions are answered and resolved the same day we submit them!
Teri Rumley
VP, Loan Administration Manager
Working with Coviance is much different than with other vendors you may only hear from at contract renewal time. My dedicated account manager is in regular contact to continually problem-solve and optimize.
Joanna Garrett
Loan Processor
They felt like more of a partner than a vendor simply delivering a product. The training took only 30 minutes and the most common feedback was, ‘Is it really this easy?’
Karis Harlan
Associate Director of Residential Lending

Simplify the Loan Experience

Adaptive Workflow Automation enables outstanding experiences for borrowers and lenders alike. Powered by our proprietary Collateral Decision Engine™, Coviance turns manual processes into automated loan origination experiences.

Computer screen showing a streamlined process

Borrower Experience

Invite and empower borrowers
with a standout experience.

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Computer screen showing charts and processing and automation

Lender Experience

Instantly validate loan data
and underwriting decisions.

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Compliance & Operations Experience

Navigate and comply to complex
regulatory environments.

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Connect With Us

Get in touch with us to see a tailored demo, personalized to your institution and your needs.

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Frequently Asked Questions

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What types of service and support does Coviance offer for its home equity lending platform?

We offer a comprehensive suite of services to ensure your financial institution gets the most out of our platform:

  • Implementation and Onboarding: Our dedicated team provides a smooth implementation process, including system configuration and user training.
  • Technical Support: Coviance offers technical support to address any issues your team may encounter while using the platform.
  • Ongoing Training and Education: We provide ongoing training resources and educational webinars to keep your staff up-to-date on the latest platform features and best practices for home equity lending.
  • Customer Success Management: A dedicated relationship manager acts as your primary point of contact for strategic support.